Coverzo accepts Debit Cards, Credit Cards, Net Banking, UPI, and Wallets for payments. All transactions are processed through secure and trusted payment gateways to ensure safety and reliability.
Coverzo ships to cities across India.
Orders are usually delivered within 7–8 working days after dispatch. Delivery timelines may vary depending on the customer's location and courier partner availability. Any applicable duties or taxes levied by authorities will be the responsibility of the customer.
If you have questions regarding the delivery timeline for your location, please contact us at coverzo@zohomail.in.
Once an order is shipped, it will be delivered only to the address provided at the time of checkout. If the courier attempts delivery three times and the order cannot be delivered, it will be returned to our warehouse (RTO).
Refunds are not initiated for RTO orders. Customers may request re-shipment by providing a correct and complete address along with valid contact details. Re-shipment will be processed on the next working day.
Coverzo offers a replacement guarantee only in cases where the product received is damaged or defective.
To request a replacement, customers must contact us within 3 days of receiving the order at coverzo@zohomail.in. We will share the return shipping details, and a replacement will be dispatched once the returned product is received and verified.
We do not accept returns or exchanges if:
To be eligible for a replacement or refund, customers must provide a clear and continuous unboxing video as proof. No claims will be accepted without an unboxing video.
Free replacement or refund will be applicable if:
To initiate a return, please follow these steps:
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective item, etc.). We recommend using a trackable shipping service and retaining the shipping receipt until your return is processed.
Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note:
If you wish to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability. If the item you want is not available, we will process a refund instead.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damaged or defective item when contacting us.
If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be shipped to you at no additional cost, and we will provide a prepaid return label for the incorrect item.
If you haven't received your refund within the expected timeframe, please check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and still haven't received your refund, please contact us at info@coverzo.com.
For questions about returns, exchanges, or refunds, please contact us:
Email: coverzo@zohomail.in
Phone: +91 90992 45762
Address: 1st Floor, Office No.303, Ward No.3, Sheet No.178, Survey No.3261, Shah Commercial Centre, Railway Station Road, Bhuj , Kachchh, Gujarat, Pin - 370001
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
Note: This return policy is subject to change without notice. Please review this policy periodically for any updates.